This Privacy Statement explains:
(1) Important information about us and about this Privacy Statement
(2) The data we collect about you and how we collect it
(3) How we use your personal data
(5) International transfers
(6) Data security
(7) Data retention
(8) Your legal rights
(9) How to contact us
This Privacy Statement outlines the way in which the Eddisons grouping of companies handles and treats your data, and also outlines your rights in respect of our processing of your personal information.
Within this Privacy Statement any references to “Eddisons”, “we”, “us” and “our” include Eddisons Commercial Holdings Ltd and all subsidiaries including Eddisons Commercial Limited, Eddisons Commercial Property Management Limited, Eddisons Insurance Services Limited, Pugh & Co Limited, and Ernest Wilsons & Co Limited.
Eddisons Commercial Limited also incorporates the following trading names its trading company names: Remotezone, Eddisons Taylors, Eddisons CJM, Barker Storey Matthews, Croft Transport Planning and Design, Daniells Harrison, HNG Chartered Surveyors, Fernie Graves and Mark Jenkinson & Son.
Our group company Eddisons Commercial Limited is “Data Controller ” for the purposes of this website and as such it is required to notify you how your information is held and used pursuant to relevant data protection laws. However, wider members of the Eddisons corporate family (“Eddisons” as defined above) may process your information as required by the provision of a particular service or communication to you.
Links in our website to separate Eddisons services websites
Please note that this website contains links to other sites that relate to some of the specific service lines that Eddisons provides and which may not be governed by this Privacy Statement. If you choose to visit any of our service line specific websites you should check to ensure that you are aware of any specific privacy terms applicable to any such site.
Your agreement to our use of your data as described in the Privacy Statement
As a visitor to this website, you agree to the use of your data in accordance with the terms set out in this Privacy Statement. If you do not agree with our use of your data in accordance with the terms set out in this Privacy Statement you should close down all online instances of our website, ensure that you delete all relevant cookies as appropriate and cease to return to visit our website thereafter. This website is not intended for children and we do not knowingly collect data relating to children.
Eddisons reserves the right to modify or amend this Privacy Statement at any time and for any reason. Nothing contained herein creates or is intended to create a contract or agreement between us and any user visiting the website or providing identifying information of any kind.
You do not have to submit any personal information in order to use the Eddisons website. The site collects and stores personally identifiable information that is specifically and voluntarily provided by visitors either via an enquiry form, or through a request for services (such as a request for a business rates review). Such information may consist of, but is not limited to, your name, job title, company address, email address, telephone number and any financial information that you choose to disclose, and we do not collect such personal information without your knowledge. This information is broadly termed as “personal data” or “personal information”.
In the event that you choose to supply personal information to us either through the website or by other means (for example email or telephone or via the website enquiry form) we will collect, use, share and store this personal data for various purposes.
Where personal and financial information relating to another person or your partner is supplied by you, you confirm that you have their consent or are otherwise entitled to provide this information to us and for us to use it.
We will collect further information if you contact us with comments or specific requests which may include requests to be contacted for marketing purposes or by social media in which case, in addition to the data set out above, we may also hold, use, share and store marketing preferences, payment details, event attendances, usernames, engagement details, likes, retweets, shares, reactions, comments.
We do not usually seek sensitive information (e.g., data relating to race or ethnic origin, religious beliefs, criminal record, physical or mental health, or sexual orientation) from you. We will, where necessary, obtain your explicit consent to collect and use such information.
For training purposes, any calls with us may be recorded. Where calls are recorded you will be advised of this at the outset of the call. Details of any call will be monitored and recorded. Such details will include (but not be limited to) the caller identification telephone number, the number called, the time, date and duration of the call and the disposition of the call (please note that call monitoring excludes the actual call recording).
Your duty to inform us of changes to your data
It is important that the data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We will only use any personal information which you supply to us when the law allows us to. The law states that we must identify the purpose and basis upon which we use your personal data. We rely on a number of lawful basis for processing your personal data:
We will use your information to comply with our lawful obligations to prevent and detect fraud, money laundering and other crimes, carry out regulatory checks and meet our obligations to any relevant regulatory authority; to assist us in providing our services to you under a contract we have with you; and to improve and develop our services to you and other customers; and to market to you and we may periodically send promotional emails about new services or other information which we think you may find of interest, using the information you have provided and we will ensure that any such marketing activities comply with applicable law, as well as ensuring that we implement procedures to obtain necessary consents before sending you emails containing information about Eddisons and its service offerings so that we can pursue our legitimate interest in creating lasting relationships with our clients. You may at any time request that we discontinue sending you such materials.
In relation to the website and social media platforms only, the personal identifying information you submit is used to process your enquiry and the information gathered from communications with you via telephone allows us to track the source of the call. The cookies information is used pursuant to your consent and to pursue our legitimate interest and to help us understand more about how our website is used and to improve our site.
|Cookie||Data||Purpose of this cookie||Level||Type||Owner||Lifespan|
|ASP.NET_SessionID||Tracking ID||Tracks referrer, search engine used, user location, keyword clicked etc.||Green||1||Microsoft||Session|
|_utma||Tracking ID||Tracks number of visits, last visit, first|
|_utmb||Timestamp||Records when visitor enters a site to|
track total time spent on website.
|_utmc||Timestamp||Records when visitor leaves a site to|
track total time spent on website.
|_utmz||Tracking ID||Tracks referrer, search engine used, user location, keyword clicked etc.||Amber||2||6 months|
|_utmv||Tracking ID||User-defined report classifications etc.||Amber||2||Infinite|
|Google ads||Tracking ID||Tracks the pages users have visited to allow interest based advertising.||Amber||2||13 months|
|Bing ads||Tracking ID||Allow search engine optimization.||Amber||2||Microsoft||6 months|
|FBevents.js||Tracking ID||Tracks users as they move between devices and allows advertising by analysing content the user has viewed.||Amber||2||Facebook pixel||180 days|
|LC1||Tracking ID||Tracks users as they move between devices and allows advertising by analysing content the user has viewed.||Amber||2||180 days|
|App.responseiq||Tracking ID||Used to help improve experience by storing timezone information for helping schedule a callback.||Amber||2||Response IQ||365 days|
|_lo_np||Tracking ID||Tracks referrer, search engine used, user location key word clicked and user defined report classifications.||Amber||2||Lucky Orange||30 days|
|_lo_bn||Tracking ID||Tracks referrer, search engine used, user location key word clicked and user defined report classifications.||Amber||2||Lucky Orange||30 days|
|_lo_cid||Tracking ID||Tracks referrer, search engine used, user location key word clicked and user defined report classifications.||Amber||2||Lucky Orange||Session|
|_lo_uid||Tracking ID||Tracks referrer, search engine used, user location key word clicked and user defined report classifications.||Amber||2||Lucky Orange||2 years|
|_lo_rid||Tracking ID||Tracks referrer, search engine used, user location key word clicked and user defined report classifications.||Amber||2||Lucky Orange||30 minutes (extending)|
|_lo_v__lotr||Tracking ID||Tracks referrer, search engine used, user location key word clicked and user defined report classifications.||Amber||2||Lucky Orange||180 days|
|Lead Forensics||Tracking ID||Tracks activity and provides information on the IP address of the requesting computer, the date and duration of the users visit for site experience or marketing purposes.||Amber||2||Lead Forensics||10 years|
|_hs_opt_out||Tracking ID||Tracks number of visits, last visit, first visit etc.||Amber||2||HubSpot||13 months|
|_hs_do_not_track||Tracking ID||Tracks number of visits, last visit, first visit etc.||Amber||2||HubSpot||13 months|
|hs_ab_test||Tracking ID||Tracks number of visits, last visit, first visit etc.||Amber||2||HubSpot||End of session|
|<id>_key||Tracking ID||Tracks number of visits, last visit, first visit etc.||Amber||2||HubSpot||14 days|
|hs-messages-is-open||Tracking ID||Tracks number of visits, last visit, first visit etc.||Amber||2||HubSpot||30 minutes|
|hs-messages-hide-welcome-message||Tracking ID||Tracks number of visits, last visit, first visit etc.||Amber||2||HubSpot||1 day|
|_hsmem||Tracking ID||Tracks number of visits, last visit, first visit etc.||Amber||2||HubSpot||1 year|
|_hstc||Tracking ID||Tracks number of visits, last visit, first visit etc.||Amber||2||HubSpot||13 months|
|hubspotuk||Tracking ID||Tracks number of visits, last visit, first visit etc.||Amber||2||HubSpot||13 months|
|_hssc||Tracking ID||Tracks number of visits, last visit, first visit etc.||Amber||2||HubSpot||13 months|
|_hssrc||Tracking ID||Tracks number of visits, last visit, first visit etc.||Amber||2||HubSpot||13 months|
|_hjDonePolls||Tracking ID||Tracks number of visits, last visit, first visit etc.||Amber||2||Hotjar||365 days|
|_hjMinimizedPolls||Tracking ID||Tracks number of visits, last visit, first visit etc.||Amber||2||Hotjar||365 days|
|_hjDoneTestersWidgets||Tracking ID||Tracks number of visits, last visit, first visit etc.||Amber||2||Hotjar||365 days|
Cookie intrusion level
Green – Not intrusive and maybe necessary for website operation.
Amber – Somewhat obtrusive.
Red – Intrusive and collecting personally identifiable information.
We may need to, transfer or process personal data outside of the European Economic Area (EEA) (if for example you requested our assistance with a transaction that was taking place in a non-EEA country in collaboration with parties located in such jurisdiction, or if we required international providers to assist us with operational business functions or processes). Should a country to which we transfer you personal information not offer an equivalent level or protection for personal information to the laws of the UK, we will ensure that one of the following safeguards is used:
– Transfer only to non-EEA countries that have been deemed to provide an adequate level of protection by the European Commission.
– Use a specific European Commission approved contract that means the information must have the same protection as it does in Europe.
– Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield, which sets out standards for data shared between Europe and the US.
Although we may provide visitors’ information to service providers that handle information on our behalf, we will usually not share the information with third parties or other Eddisons entities for secondary or unrelated purposes unless otherwise disclosed at the point of collection.
Where appropriate, personal information may be disclosed to law enforcement, regulatory or other government agencies or third parties where necessary or desirable to comply with legal or regulatory obligations or requests or for the purposes identified above.
In cases where legislation requires us to carry out an identification check, we will validate your name, address and other personal information supplied by you against an appropriate third party database. You should advise us if you do not consent to such a check being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. The checks are only to confirm your identity. A credit check is not performed and your credit rating will be unaffected.
We have in place reasonable commercial standards of technology and operational security to protect all information provided by visitors from loss, misuse, alteration or destruction.
We will only retain your personal information for as long as necessary to fulfil the purpose for which we collected it in line with statutory and professional rules of retention. In the majority of instances, the period for retaining your personal data shall be 6 years from the date of closure of contact which you may have with us. In the event that the basis on which we are holding your personal information requires this information to be kept for a reduced period of time then it shall be retained in accordance with our retention policies in place from time to time. Examples of this are:-
– Marketing information – the retention period shall be the period of our relationship with you and for a period of 6 years afterwards.
– Social media information – for a period during which we are connected with you on any given social media platform.
– Client matters (including where you are taken on as a client and have an engagement for services with us) – 6 years from the date on which the matter has been closed or has ended.
– Information required by law when commencing a client engagement – period of 6 years from the date on which the relevant matter has ended.
Under certain circumstances, by law, you have the right to:-
To withdraw your consent please email [email protected] and put in the subject line “withdrawal of consent” and state in the body of the email the nature of the processing to which you wish your consent to be withdrawn.
Access to Information
We are dedicated to providing reasonable access to visitors who wish to review the personal information retained, if any. In all cases we will treat requests to access information or change information in accordance with applicable legal requirements and a charge may be levied to cover the administration costs of such requests. Please contact us using the email address specified below should you wish to access your personal information.
If you have any concerns over how we have used or are using your data then please contact us by email using the details included below in the first instance. If you are still not satisfied that we have addressed your concerns adequately you have a right to lodge your complaint with the Information Commissioners Office, the details of which are available at www.ico.org.uk.
If you have any questions or concerns regarding this Privacy Statement and/or the way in which we use your data, please direct your questions to our website administrator via [email protected].